Microsoft Dynamics 365 Marketing

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Microsoft Dynamics 365 Customer Insights - Journey.

Gain a complete and in-depth understanding of your customers with intelligent solutions

Microsoft Dynamics 365 Customer Insights - Journey provides a 360-degree view of your customers by leveraging artificial intelligence and advanced data analytics to enhance your marketing strategies and personalize customer experiences.

What is Microsoft Dynamics 365 Customer Insights - Journey

Microsoft Dynamics 365 Customer Insights - Journey is an advanced customer relationship management solution designed to provide a complete and detailed view of your customers.

This platform integrates artificial intelligence and data analysis tools to help you better understand customer behaviors, personalize experiences, and improve your marketing campaigns. With Dynamics 365 Customer Insights - Journey, you can transform the way you interact with customers and create stronger, longer-lasting relationships.

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Understand and engage your customers with Dynamics 365 Customer Insights - Journey

Microsoft Dynamics 365 Customer Insights - Journey offers a variety of benefits that can transform the way you manage customer relationships. Learn how this solution can help you gain a complete view of your customers and improve your marketing strategies.

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360 degree customer view

360 degree customer view

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Dynamics 365 Customer Insights - Journey lets you get a complete and unified view of your customers by integrating data from different sources. You can see all customer interactions, transactions and preferences in one place, allowing you to better understand their behaviors and needs.

Event and webinar management

Event and webinar management

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Plan, promote, and manage and manage physical or virtual events. Microsoft Dynamics 365 offers tools for automatically sending invitations, registering attendees, customizing communications, and analyzing results, simplifying full event lifecycle management and improving customer engagement.

Marketing Automation

Marketing Automation

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Automate your marketing campaigns with pre-built workflows and AI tools. Automation allows you to manage customer communications more efficiently, ensuring that every message is sent at the right time and to the right audience.

Multichannel communication

Multichannel communication

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Enables interaction with customers through multiple channels such as email, SMS, and push notifications. With integrated tools, customized and automated campaigns can be created, reaching audiences across multiple platforms with targeted and consistent messages, thus improving communication effectiveness and engagement at scale.

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Dynamics 365 Customer Insights - Journey features

Microsoft Dynamics 365 Customer Insights - Journey offers a full range of capabilities to improve customer relationship management and optimize marketing campaigns.

  • Data Integration: Unify data from multiple sources to gain a complete view of customer interactions and preferences.
  • Advanced Segmentation: Create detailed audience segments based on behaviors, preferences, and demographics to personalize campaigns.
  • Campaign Automation: Automate marketing campaigns with intelligent workflows to reach the right audience at the right time.
  • Analytics and Reporting: Use interactive dashboards and detailed reports to analyze campaign performance and identify opportunities for improvement.

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Other Dynamics 365 apps

Attract more potential customers, retain existing customers, and optimize business management time. Learn about Microsoft Dynamics 365 apps.

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